* Ordering Info

 

Order Process

Once an order is complete, Online Gardenshop Alien and the customer will receive an Order Confirmation. This is the only data we have nothing else is stored on our computers. The Order Confirmation is the only data we have from our customer. Once the package is shipped, we remove the upper part of the Order Confirmation which contains your shipping info.  We only keep the lower half which is the Order Number and Products ordered.  All shipping is done on Tuesdays, Wednesdays and Fridays.

 

Seed Orders Stealth

If you only wish to purchase seeds, you must select the option "seeds-graines-zaden" when checking out. By doing this, you will be granted lower shipping costs for seed orders only. You may not use this option if you buy products. We use Priority Shipping WorldWide for seed orders which means all customers will receive their order in 2-10 days for Europe and 7-14 days Outside of Europe. Seeds are packed in crushproof hard-plastic and again covered stealth.  Secure, stealth and crushproof shipping.

10 euro shipping costs

Seeds Traxity 

This option is only available in the following country's for the moment:United Kingdom,Germany,Sweden,Portugal,Finland,Ireland,Spain,Brasil Slovakia,Denmark,Iceland,Luxembourg and Schotland (3days).  Traxity means that your package will be send with the speed of a courier service, meaning that your package should arrive after 2 days from the day we send it out. This is the fastest possible delivery we can offer and at a reasonable price. Besides a fast delivery , you will also have the option to track your package untill it arrives at your doorstep. A traxity package gets a barcode that will get scanned during its travel.  So if you want a secure and fast delivery and want to be able to check up if your package is actually underway, choose traxity.

10 euro shipping costs

 

Shipping: We ship WorldWide

  • Before you order, make sure that you are aware of the local laws in the country you live in. We take no responsability for any actions that you are to make with our supplies.
  • All orders will be sent out in a neutral package, without any noticeable writings or pictures on the package. We dont put anything else in the package that is related to us. Even no bill. The order confirmation sent by e-mail is your receipt.
  • Delivery: We ship out our orders 2-3 times a week. Estimated arrival depends on your country, mostly within 2 days-2 weeks.

Europe

Package Track and Trace

Customers in Europe have the option to track their package and follow it untill it arrives at the destination. We have found this option rarely used because  most orders arrive after or within 1 weeks time. When we ship your package it will get a barcode, which is scanned several times through out its travel. We can give you this code and a web adress for you to track it on. If you want this option request it in "Notice to Us" when making your order.

Priority

If you choose priority for shipment option your package should arrive after or within one week time counting from the day we sent out your package in Europe. We only offer Priority for orders in Europe to ensure fast delivery,for customers outside europe we offer also Priority Shipping (2 days-2 weeks) and Priority Express which is the fastest possible shipment method. Express shipments get Priority above everything else in the land of destination.

 

 Belgium

 1-2 days

 Ireland

 2-3 days

 Denmark

 2-3 days

 Portugal

 3-4 days

 Germany

 2-3 days

 Spain

 3-4 days

 Finland

 2-4 days

 Uk

 2-4 days

 France

 2-3 days

 Sweden

 2-3 days

 Greece

 2-6 days

 Italy

 3-5 days

 

 

 

 

 

 

 

Others:

Priority shipments for Europe will take between 2-6 days for the packages to arrive. From May 1 2004 Europe is expanding and we will also send Priority Europe to: Estonia,Hongary,Latvian, Lithuania,Poland,Slovenia,Slovakia and Tsjechië. It will take 5-7 days for packages to arrive in these new European country's.

 

                Shipping Costs Per KG                        0-2 kg  2-5kg  5-10kg   10-15 kg 15-20kg   20-30kg

 Belgium

 15

 19

 22

 24

 26

 35

 Germany

 15

 19

 22

 24

 26

 35

 Luxemburg

 15

 19

 22

 24

 26

 35

 Denmark

 15

 20

 26

 29

32 

39 

 France

 15

 20

 26

 29

32 

39 

 Italy

 15

20 

26 

29 

 32

39

 Sweden

 15

 20

 26

 29

 32

 39

 Austria

 15

 20

 26

 29

32

 39

 United Kingdom

 15

 20

 26

 29

 32

 39

 Finland

 15

 25

 33

 39

 45

 55

 Czech

 15

 25

 33

 39

 45

 55

 Hungary

 15

 25

 33

 39

 45

 55

 Slovenia

 15

 25

 33

 39

 45

 55

 Slovakia

 15

 25

 33

 39

 45

 55

 Spain

 15

 25

 33

 39

 45

 55

 

 

Europe Priority Express

Priority Express shipments will get handled faster than regular Priority shipments.

 

Traxity

Traxity is a new shipping option since 17-04-2004 comparable with the speed of a courrier service. Which makes sure that your package arrives after two days. Cheaper then a courier but almost just as fast! Traxity shipments can be tracked on the internet. This is only possible for a shipment up to a weight of 2 kg maximum. And only to the following country's for the moment:Germany,Ireland,Portugal,Sweden,United Kingdom,Finland,Ijsland,Schotland (3days) and Denmark.

 

Outside Europe

Package Track and Trace

Now it's also possible for some non-european countries to track there packages online such as : Brazil, Canada, Costa Rica, Hong Kong, Israël,Japan,Usa,Korea,Peru,Qatar,Romenia and Singapore.

 

Outside Europe Priority

 Australië

 6-8 days

 Canada

 5-6 days

 Brazilië

 6-9 days

 Hongkong

 5-7 days

 Japan

 4-5 days

 United States

 4-6 days

 South-Africa

 8-10 days

 Israël

 4-5 days

 

 

 

 

  Shipping Cost per Kg

 0-2 kg

 2-5 kg

 5-10 kg

 10-15 kg

 15-20 kg

 Outside Europe Priority

 24 euro

 34 euro

 58 euro

 105 euro

 105 euro

Outside Europe Priority Express

This is the fastest shipping option we can offer non-european customers. This option costs a litte extra but shipments get handled faster then normal priority shipments. Full Priority all the way. We recommand this option for the fastest possible delivery when ordering abroad.

 

Weight: Maximum weight of 20 kg per order is allowed for outside europe. Maximum weight of 30 kg per order inside europe.

For very large orders we can ship the goods by truck or other ways of shipping and reductions are negotionable. Contact us to know more.

 

 

 

Payment Options

There are a variety of methods for payment that we offer such as:Visa/Mastercard , Cash,Western Union Money Transfer, or Bank Transfer at the moment.

 

Proccessing Visa/Mastercard

U can use your Visa Or Mastercard to pay your order through our secure gateway.

 

Payment by Bank Transfer

If you choose to do a Bank Transfer, it's best to go to your local Bank with these details and let them transfer the amount.

Our Details:

Bank:  ING Bank

Name: Alien Bv

BankAccount: 9309566 

IBAN: NL07 INGB 0009 3095 66

BIC: INGBNL2A

  • If you use a wire transfer to make your payment, make sure you pay for transaction fees!
  • Include your ordernumber as announcement

 

Cash Only

If you are mailing your order in, we suggest you run through the shopping cart and print out your order. Double-check everything to ensure you get the right order and to the right address. You can enclose the print out with cash well hidden in an envelope or greeting card.

No checks - No Money Orders : Due to heavy costs by dutch banks, we don't accept these payment methods.

 

Send Cash to:

Alien Bv

Landpoortstraat 15

ijzendijke 4515 CB

Holland

Order Confirmation; If you make an order, you will immediatly get send an order confirmation by email. Keep a copy of this form because all important details are listed on it.

Stock Availability; The shopping cart will not allow you to select an item if it is out of stock. However, on some rare occasions an item can go out of stock during the time it takes your order to get here. For your convenience either include an email address so we can inform you.